Learn about our services – Appointment Reminder Calls and Texts, A/R Courtesy Calls and Texts, No Show Reminders and our A/R Patient Collection Platform as well as our integration abilities with your Practice Management and Electronic Health Records systems. For your convenience, our most common customer questions are answered right here.
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Comparing our service to an auto-dialer is like comparing a tricycle to a motorcycle.
An automatic dialer is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the auto-dialer either plays a recorded message or connects the call to a live person. Of course we do all that, but making the phone call or sending a text is the smallest part of what we do.
Please ask…we like helping our clients.
During the initial setup, our team will work with you to define the exact message to say in your reminder. And since we have been sending reminders for many years, our team has the proven experience to help you define what works best. And if after a few weeks you find out that you are not getting the results you expected, our team will work with you to make additional changes to your message.
Note: A different reminder is typically used depending on if the call is answered by a human or a machine. For example, if the call is answered by the patients voicemail, saying “Press 1 now to contact our billing department” would not make much sense.
Once the message is set up in the system, we will send you as many test calls/texts as required until you are 100% satisfied with the message.
Our system supports either an .mp3 or .wav file, and you can record the message right from our website or use any device (i.e. iphone, computer, etc) that creates an audio file. And we have professional “audio splicers” on staff that will take your audio file and break it up into segments, allowing for dynamic information (i.e. appointment date/time) to be added.
And there is no extra fee for this service.
On the portal, we provide you with how many phone calls will be made for the day (Manage System->Daily Transaction Count) and allow you to set the maximum calls to make for the day. The system will stop making calls when it reaches the value you set.
For example, let’s say that 600 patients are scheduled to receive a call today, but Mary called in sick, and 600 calls could overwhelm your staff. You have the ability to go into the portal and limit the maximum number of calls to 400. When the system reaches 400 calls, it will stop making any further calls. Of course tomorrow, when Mary comes back to work, the 200 hundred calls not made today will be re-scheduled and made tomorrow.
Another example of how you can manage call volume is if Mary is responsible for specific practices, you could “turn off” just those practices from the portal for the day, and then when Mary comes back to work, just turn the practices back “on”.
The way in which the system will work for you is dependent on whether we can retrieve your data directly from your EHR/PM (preferred), or if you will be providing us your information via secure email. But the overall process is the same.
Other than the one-time setup fee of $39.00 and the monthly usage fee, we guarantee you will pay no other charges.
You want to change your message after 6 months – no charge.
You want to change when your reminders go out – no charge.
You can stop using our service at any time, for any reason.
When a user answers the phone, they are typically given the option to press “1” to contact your office. We track the number of users that press “1” (Action) because this is a good indication of them calling to make a payment.
As part of our service, we provide free support and maintenance.
The pricing for the service is very simple…
The pricing for the service is as follows…
We’ve made getting started very simple.
Of course if you have any questions about getting started, you can email us at info@PatientlySpeaking.com or call (855) 441-4402. We always look forward to hearing from our clients.