There are a variety of times when you need to communicate with patients outside of the office. Having the ability to reach them via the most effective means can be critical to maintaining a good relationship – whether that is via text, call, letter or email.

PatientlySpeaking tools make that happen, all driven by the data contained within your PM system. Our incorporation of RPA and automation enables you to utilize that data to determine who needs to receive messages, what those messages actually look like and the data they actually contain.

• Generate customized letters that are one time or recurring

• Text/call patients regarding outstanding balances

• Text/call/email the patients regarding their upcoming appointments

• Develop and initiate your own custom surveys texted to your patients

• Utilize your laptop, desktop, or other device to respond to texts from patients

• Provide a consistent approach to collections

• Achieve a 20% increase in overall revenue

• Recognize a 40% reduction in staff support

• Modify the rules to increase system effectiveness

• Automatically match unapplied payments to outstanding patient responsibilities

• Eliminates last minute, month end “rush” to clean up unapplied payments

• Posting happens throughout month as patient responsibility is assigned

• Eliminates patient complaints because statements were inaccurate