20 Jan PatientlySpeaking Supports Multilingual Reminders
Communicating Appointment and Overdue Payment Reminders in the patients preferred language reduces No-Shows and increases past-due payments.
Westlake Village,California (PR MediaRelease) January 20, 2016
PatientlySpeaking, a wholly owned subsidiary of Ntegrus Solutions, announces its newest enhancement to its patient communications platform –the ability to deliver multilingual appointment reminders . The enhancement includes the ability to call the patient in their preferred language as well as being able to send text messages in their language of choice.
“We believe that communicating in a patient’s preferred language significantly improves the outcome of the message being delivered to the patient.”, said Tom Fitzpatrick, CTO at Ntegrus Solutions. “The only requirement we have for using this new feature is for someone at the practice to be able to speak and write in the chosen language.”
Two examples of how this new feature is being used:
The practice of Janet Horenstein MD, in Los Angeles CA, has a large Hispanic patient population. In order to reduce their “No-Shows” and improve communications with their patients, the practice choose PatientSpeaking so that they could communicate reminders in both English and Spanish, based on their patient’s preference.
Another large medical practice in Chicago IL has a large Polish patient population. With PatientlySpeaking, they are able to send appointment reminders in the patient’s language of choice, thus ensuring that patients make their appointments.
This new enhancement is available now and there are no additional charges to take full advantage of it.